Services
Darcy specializes in writing and editing,
Internet research and marketing, and administrative support. Her experience has
introduced her to a number of quality software programs and web-based services.
She can not only complete the activities you need, but also direct your business
to more effective processes and practices. There are a number of resources and
other recommendations on the Resources page. For more
specific details on the services she provides, follow these links:
DLM Virtual Solutions offers the business
services you need in a friendly yet professional way. Her success depends on the
quality of customer service she provides, so she continually strives to maintain
the highest standards in customer service and quality work. If you need help
with something that is not specifically listed, please contact her to discuss
your project. If she can't help you, she can refer you to other qualified VAs
from the Virtual Assistant Chamber of Commerce Network.
 Office
Darcy's office is equipped with a Toshiba
Satellite Notebook, a 2.7 GHz Compaq Presario computer, and an HP color
printer/scanner/copier. She can accommodate projects in MS Office 2007, MS
Office XP, OpenOffice, and conveniently works with many online software
applications, such as TypePad, WordPress, Constant Contact, Campaign Monitor and
RegOnline. She maintains computer security with through virus protection,
firewalls, and spyware monitoring. She has reliable high-speed Internet service and is available
via instant messaging, e-mail, office phone, and cell phone.
Rates
Darcy quotes rates by the hour or project, and
she also offers a discounted monthly retainer option for those that require
continuous support. Payment is due within 10 days of the completed project or at
the 1st of the month for retainer clients.
All consultations are free. You can begin with a phone call or by sending her an
an e-mail and describing your business and your
needs. Darcy will then prepare a personal consultation and contact you to set-up
a phone call or chat session. After ensuring that she has the skills and time to
successfully complete your project, she will have a you sign a contract and
begin work.
Contracts
To convey each other's expectations and
eliminate misunderstandings, Darcy requires signed contracts on all projects.
These agreements will include a detailed description of the work, along with a
schedule of when the work will be completed, the costs involved, payment
arrangements and a confidentiality clause. A sample contract is available upon
request.
Expenses
Expenses specific to a client's project will be
billed in addition to the hourly charge or retainer fee. Examples include
postage and shipping charges, paper & envelopes for mass mailings,
copies/printing charges, and subscriptions to software or computer services.
Clients will be informed of all expenses ahead of time, and these will be listed
in the contract to the extent possible.
Payment
Options
Clients can pay through Pay Pal, or with a
personal or business check.
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